FAQs

Personal Touch Carpet & Flooring

Have a flooring-related question? We have the answer at Personal Touch Carpet & Flooring. Check out these FAQs and call or text us today for more information!

  • How long does a flooring installation take?

    The duration of a flooring installation varies based on the type of material and the area to be covered. Typically, most installations are completed within a timeframe of one to three days.
  • Do you offer flooring products, or do I need to purchase my own materials?

    We provide comprehensive flooring retail services, eliminating the need for you to source materials elsewhere. Our inventory includes a diverse selection of flooring options suitable for various styles and budgets. We invite you to visit our showroom to explore our offerings.

  • Do I need to prepare my home before installation?

    Yes, preparation is necessary. We advise removing furniture from the installation area and ensuring that children and pets are kept in a secure location during the installation process.
  • Can you remove my old flooring?

    Yes, we offer old flooring removal and disposal services as part of our installation process. Our team will handle the removal of your existing flooring before proceeding with the new installation.
  • What is your water extraction service?

    Our water extraction service, known as Dry-In-Place, is an urgent response to water-related incidents. We swiftly remove water and moisture from floors or carpets following floods, pipe bursts, or leaks, aiming to prevent mold growth and extensive damage.
  • Do you offer warranties on your flooring installations?

    We provide warranties that cover both the flooring materials and the installation work. These warranties are designed to ensure the long-term quality and durability of your new flooring.
  • What types of flooring do you install?

    Our installation services encompass a range of flooring types including carpet, hardwood, laminate, vinyl, and tile. We cater to both residential and commercial spaces.
  • How do I maintain my floors after cleaning, restoration, or installation?

    Following your flooring service, we will provide you with specific care instructions tailored to your particular flooring type. These guidelines will help you maintain the appearance and longevity of your floors.
  • How long does water extraction usually take?

    The water extraction process typically requires approximately 48 hours to complete. However, this duration may vary depending on the extent of the water damage.
  • How soon can I walk on my new floors?

    The timing for when you can walk on your new floors depends on the flooring material. Hardwood, laminate, and vinyl floors are generally safe to walk on immediately after installation. For carpet or tile, we recommend waiting 24 hours to allow the adhesive to fully set.